Security

Security:
Security of Funds & Customer Protection

1. Authorisation and Regulation

  • SGFX operates globally but ensures compliance with local regulations and licences.
  • UK: Partners regulated by the Financial Conduct Authority (FCA) for e-money issuance and payment services.
  • USA: Payment providers registered with FinCEN and authorized to operate in all 50 states.
  • Clients’ funds can be held on account securely before and after currency exchanges.

2. Safeguarding of Funds

  • All funds are safeguarded by FCA-regulated e-money partners at tier-one banks.
  • SGFX does not hold client funds in its own accounts—this protects clients in case of company insolvency.
  • Funds remain protected while held with regulated partners like Currency Cloud or Equals Connect.
  • Safeguarding ends once money is paid to the beneficiary.
  • Clients can request a detailed breakdown of safeguarded funds at any time.

3. Secure Online Platform

  • Platform certified to ISO/IEC 27001:2013 for information security.
  • Features two-step and multi-factor authentication for account security.
  • Complete visibility of trades, payments, and beneficiary details.

4. Privacy

  • Compliance with the UK Data Protection Act (DPA) and EU GDPR.
  • Personal data handled securely and transparently.

5. Customer Service & Support

  • Personal dealers provide assistance and reassurance.
  • Active communication ensures customers know the status of their money.
  • Additional beneficiary checks reduce human error in payments.